QUESTIONS
FREQUENTLY ASKED QUESTIONS
Are your gemstones 100% natural?
Yes, MFK Gems specializes in natural gemstones and authentic mineral specimens. Each product description clearly states any treatments, enhancements, or other important details whenever applicable.
Do you offer international shipping?
Yes, MFK Gems ships worldwide through reliable economy and express delivery services.
How long will my order take to arrive?
Economy Shipping
- Estimated Delivery: 14–28 business days
- Shipping Cost: $15 USD
Express Shipping
- Estimated Delivery: 7–14 business days
- Shipping Cost: $35 USD
Please note that delivery times may vary depending on the destination country, customs clearance, and local delivery conditions.
Is it safe to make a payment through your website?
Yes. MFK Gems uses secure payment systems and encrypted checkout technology to help protect your personal information and keep your online transactions safe.
What is your return and refund policy?
Yes. We offer a 14-Day Return Policy on eligible items.
To qualify for a return, the item must:
- Be returned within 14 days of purchase
- Remain in its original condition
- Be securely and safely packaged
Once we receive and inspect the returned item, the refund will be processed accordingly.
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